Politique d’expédition

Shipping Policy for Garçon de Céramique

Thank you for supporting Garçon de Céramique! We strive to ensure your handmade ceramics arrive safely and promptly. Below are the details of our shipping policy:

Processing Time:

• All orders are carefully packed and shipped within 1-3 business days of purchase.
• For custom or made-to-order pieces, please allow an additional 15-25 business days for production before shipping.

Shipping Rates & Delivery Times:

• Domestic Shipping:
  • Flat rate shipping or calculated at checkout based on your location.
  • Estimated delivery time: 2-7 business days after dispatch.
• International Shipping:
  • Available to select countries, with rates calculated at checkout.
  • Estimated delivery time: 7-20 business days, depending on destination and customs.
  • Please note: International orders may be subject to customs duties or taxes, which are the responsibility of the buyer.

Packaging:

• Our ceramics are fragile and require extra care. Each piece is carefully wrapped with protective materials to ensure it arrives in perfect condition.

Order Tracking:

• Once your order has shipped, you will receive a tracking number via email so you can follow its journey to your doorstep.

Damaged or Lost Shipments:

• If your package arrives damaged, please contact us within 24 hours of delivery with photos of the item and packaging. We will work to resolve the issue promptly.
• For lost packages, please reach out, and we’ll assist in filing a claim with the shipping carrier.

Additional Notes:

• We currently do not ship to P.O. boxes or APO/FPO addresses.
• Shipping times may vary during holidays or due to unforeseen circumstances.

We appreciate your understanding and patience as a small business. If you have any questions or special requests regarding shipping, feel free to contact us at [insert email/contact info].

Thank you for choosing Garçon de Céramique—we can’t wait to send a little joy your way!